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How do call centers get my phone number?

Gudrun Howell · April 10, 2023 ·

But how did they manage to get your contact information? Is it your operator who is the cause? If you are immersed in vagueness, we will lift the veil on this mystery and deliver you the little strategists of telephone canvassing.

Call Center

It’s sad to say, but call centers have a reputation for annoying people with their untimely calls that land anywhere and at any time. How many times have you been disturbed at a family meal, during a work meeting, during a nap or even on vacation? The problem, even if the numbers displayed are unknown, one cannot afford to ignore them easily. What if it was an important customer, a delivery person or a friend in need? Until then, we used to receive these annoying calls at home in the landline number, but now they are invading our mobile phones. The very legitimate question that burns everyone’s lips: how do these call centers get our private numbers?

Usually, you are contacted by phone by companies that are trying to sell you their products and services, such as electricity and gas tariffs, phone offers, e-commerce and various investments. Well, everyone knows, when it comes to the landline, they just have to look at the phone book and the yellow pages. But, when it comes to your private details, the mystery remains. Especially since, very often, you have noticed, when these canvassers call you on your mobile, they also seem to know your name. Which is hardly very reassuring!

What tools are used to find phone numbers?

It is clear that these call centers are in possession of an impressive database. Is all this really legal?

Yes, you may tend to forget it, but your phone number surfs everywhere in different platforms. You have signed at least once a specific contract for the supply of energy such as electricity and gas or other similar contracts. And what about social networks and all those apps downloaded all the time? Same refrain, when you fill out a membership application in any organization, gym, mail order… You give your number and even authorize the processing of your personal data. And that’s it, you just made the connection! Finally, when reporting a change of address to La Poste, it will integrate it into a file that it sells to associations and companies in your new district. As long as you give your consent to any company, if it is specified in the contract (in the area dedicated to confidentiality), it immediately feels authorized to contact you at any time, or even to give your number to third parties. No wonder your number twirls from one database to another!

Moreover, it should be noted, there are companies whose very vocation is to sell and buy packages of personal data, to the detriment of the privacy of users. The problem is that your hands are tied. Because it is you yourself (and it is written in black and white!) who have authorized the processing of your data. So finally, to the chagrin of users, everything happens in a perfectly legal way. There is no one left to blame, least of all your telephone operator, who probably has nothing to do with it. In conclusion, these call centers end up getting your data indirectly in one way or another. And then you are forced to endure this bombardment of calls from morning to night. Well, if it were just them. Because, in the process, you are not immune either to the many telephone scams that have been raging in recent years and for which these call centers are often directly responsible.

Here's how call centers get your phone number Tableau

But rest assured, every problem has its solution. Fortunately, there are some interesting alternatives to get around these pop-up calls. If you want to mute the harassment of telemarketing and protect your privacy, you will only have to subscribe to the bloctel service. A real relief: you will finally be able to free yourself from all those annoying calls that poison your daily life.

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